Customer Service Representative


Customer Service Representative

Location: Cedar Rapids

Job Code:5336


This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss

insurance claims. In this role,

individuals will work exclusively with Claims Adjusters from the nation's

top insurers. This is a remote position which is managed by our Sioux Falls, South Dakota, service operations center which employs over 200 employees. This position requires the ability to

travel to our Sioux Falls office multiple times during the year for training

purposes. Starting wage is between $13.00 - $14.50 per hour.

Job Duties

Receive initial calls and obtain all

pertinent vehicle information from

potential Total Loss claims

Ensure that all vehicle information is entered into the system completely and accurately

Communicate the vehicle value from the database to the caller

Forward calls on vehicles that require calculation of the replacement value to respective department

Process other incoming work such as faxed requests and dealer inventory

updates while maintaining productivity and quality standards.


No prior insurance or automotive

experience is required, as we will train individuals that have are willing to

continue to learn and be developed

High School Diploma

2-3 years prior customer facing

experience required

Excellent verbal and written

communication skills

Ability to work remotely with minimal supervision

Attention to detail

Ability to multi-task

Keyboarding skills

Possess a positive attitude and desire to provide outstanding customer service

About CCC

CCC provides leading automotive claims, repair and telematics solutions that drive efficiencies and enable our

clients to make smarter decisions. CCC brings together what matters most –

insight to make the best decisions,

connections into the industry's leading automotive claims network, and

superior productivity through

innovative cloud, mobile, hyper-scale technologies and apps.

Founded in 1980, CCC is the nation's leading provider of advanced software, workflow tools, and enabling

technologies to automotive collision

repairers, property/casualty insurance carriers, OE manufacturers, and part suppliers. Its client base includes more than 350 insurance companies and more than 22,000 repair facilities.

Our decision-support tools draw from insights contained in our extensive data warehouse, which includes aggregated claims and repair information from

millions of claims-related transactions processed through CCC over the last 30 years. CCC leads the industry in

technology innovation and continues to make strategic investments in areas that will help existing and future

customers get consumers back in their cars quickly following an accident.

Why Choose CCC

We promote a healthy work-life balance and offer generous benefit plans and

resources designed with employee

satisfaction in mind.

What we value is simple - customers, employee commitment, collaboration and clear communication.

We hire people who will embrace the company's goals and productively

contribute in ways that help us serve the customer, innovate, and stay strong.

We make it a priority to keep employees healthy, happy

and enriched.

Healthy - Wellness programs and Perkspot/employee discount program

Happy – Recognition programs, a

confidential employee assistance

program, and flexible work

arrangements such as staggered start times

Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified

LEED (Leadership in Energy and

Environmental Design) building.

CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.

CCC is a great place to work. Join us!

  • TYPE:

    Work From Home

    Cedar Rapids

Ad ID: 89018

Post Date: November 19, 2017

Expire Date: December 8, 2017

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