Customer Service Representative
Customer Service Representative
Location: Cedar Rapids
This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss
insurance claims. In this role,
individuals will work exclusively with Claims Adjusters from the nation's
top insurers. This is a remote position which is managed by our Sioux Falls, South Dakota, service operations center which employs over 200 employees. This position requires the ability to
travel to our Sioux Falls office multiple times during the year for training
purposes. Starting wage is between $13.00 - $14.50 per hour.
Receive initial calls and obtain all
pertinent vehicle information from
potential Total Loss claims
Ensure that all vehicle information is entered into the system completely and accurately
Communicate the vehicle value from the database to the caller
Forward calls on vehicles that require calculation of the replacement value to respective department
Process other incoming work such as faxed requests and dealer inventory
updates while maintaining productivity and quality standards.
No prior insurance or automotive
experience is required, as we will train individuals that have are willing to
continue to learn and be developed
High School Diploma
2-3 years prior customer facing
Excellent verbal and written
Ability to work remotely with minimal supervision
Attention to detail
Ability to multi-task
Possess a positive attitude and desire to provide outstanding customer service
CCC provides leading automotive claims, repair and telematics solutions that drive efficiencies and enable our
clients to make smarter decisions. CCC brings together what matters most
insight to make the best decisions,
connections into the industry's leading automotive claims network, and
superior productivity through
innovative cloud, mobile, hyper-scale technologies and apps.
Founded in 1980, CCC is the nation's leading provider of advanced software, workflow tools, and enabling
technologies to automotive collision
repairers, property/casualty insurance carriers, OE manufacturers, and part suppliers. Its client base includes more than 350 insurance companies and more than 22,000 repair facilities.
Our decision-support tools draw from insights contained in our extensive data warehouse, which includes aggregated claims and repair information from
millions of claims-related transactions processed through CCC over the last 30 years. CCC leads the industry in
technology innovation and continues to make strategic investments in areas that will help existing and future
customers get consumers back in their cars quickly following an accident.
Why Choose CCC
We promote a healthy work-life balance and offer generous benefit plans and
resources designed with employee
satisfaction in mind.
What we value is simple - customers, employee commitment, collaboration and clear communication.
We hire people who will embrace the company's goals and productively
contribute in ways that help us serve the customer, innovate, and stay strong.
We make it a priority to keep employees healthy, happy
Healthy - Wellness programs and Perkspot/employee discount program
Happy Recognition programs, a
confidential employee assistance
program, and flexible work
arrangements such as staggered start times
Enriched Tuition reimbursement, training and learning programs, and leadership development opportunities
Our corporate headquarters is located in downtown Chicago within the historic Merchandise Marta certified
LEED (Leadership in Energy and
Environmental Design) building.
CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.
CCC is a great place to work. Join us!
TYPE:Work From Home
Ad ID: 89018
Post Date: November 19, 2017
Expire Date: December 8, 2017
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